Snowshed Staff Snub Snowboarders

Last week it was Andy Reid's customer service skills that made us laugh. This week it's the staff at Killington's Snowshed Rentals desk whose shabby service upset some visiting snowboarders, although sadly, unlike at the Deli at Killington Corner, there were no Christian Bale inspired antics.

With spring like conditions across the weekend, anyone who was anyone hit the slopes. Even Rut Girl managed to fit in a few runs. Runs to the bar that is. The sun was shining, the sky was particularly blue, there wasn't a lot to complain about.

Unless of course you were at Snowshed trying to get some help with your snowboard. Rut Girl received an email (rutgirl@gmail.com) from a disgruntled New Yorker who vented that when they went to the rentals desk to have a snowboard adjusted, the five staff working were more interested in chatting to each other than customers.


Designated slow zone....you're not wrong

The group had to wave to get attention and when they did the staff continued to ignore them until one girl yelled 'can we get some help here?'. A female staff member sauntered over and proceeded to patronize the group rather than offer any genuine assistance.

Under the impression the board they had was a 'righty', the group went to exchange it for a 'goofy'(Rut Girl loves snowboarding terminology). The staff member rolled her eyes and remarked 'it's a twin tip board; you just lift this' and promptly returned to the gossip session. Even better, she didn't actually adjust the board for them, she left them to figure it out for themselves. The New Yorker told us she's glad she wasn't a first timer and was able to figure it out. So are we.

Great Volunteer, Shame About His Customer Service

So another town meeting has come and gone and with it some more awards were handed out, notably to Andy Reid (not to be confused with the coach of the Philadelphia Eagles) from the Deli at Killington Corner, who took out the Volunteer of the Year award.

It's not the first time Andy has picked up an award for his volunteering efforts. The Killington Chamber of Commerce gave him an award last year.

Not exactly sure what the extent of Andy's volunteer efforts are unless of course its in cussing customers or handing out ass kickings, in which case, he's totally deserving. Rut Girl likes to think of him as the Christian Bale of Killington. Side note, check out RevoLucian's remix of the Bale rant, it's awesome.

Anyone who has spent any time at the deli will have encountered Andy. He's big in voice and big in personality. He also has a wicked temper. Just ask any underage drinker who has a) foolishly attempted to buy alcohol with no ID and b) attempted to talk back to Andy after he's denied their purchase.

In fact the first time Rut Girl ever went to the deli (best sandwiches on the mountain by the way), Andy was chest to chest with some kids from Boston, telling them he was going to call the cops. Rut Girl has been going back ever since, mainly in the hopes of witnessing more great examples of customer service. She hasn't been disappointed.

Rut Girl isn't alone. When she talked to some people about their visits to the deli they had some very disparaging remarks about Andy's customer service skills. In fact, one woman told us Andy threw her sandwiches at her, which actually made me laugh, because let's face it, customers can be annoying.

To be fair to Andy, 1) he's always been lovely to Rut Girl; 2) Rut Girl has it on good authority that he is actually terrific at helping out the Killington community and 3) our brief Google search netted only one negative remark:

'The owner is a loudmouth flatlander', Trip Advisor: http://bit.ly/a3OctW

You don't hear the word flatlander used every day. Why don't you try throwing it into a conversation today and see how it goes down.